Last Updated: June 01, 2026
Thank you for shopping at Figure Island. We want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, damaged items, defective items, and pre-order related issues are handled.
1. Return Window
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused.
The item must be in the same condition that you received it.
The item must be in its original packaging.
You must provide a receipt or proof of purchase.
The product must not be damaged due to customer handling, misuse, or improper storage.
Items that are opened, used, damaged by the customer, missing parts, or missing original packaging may not be eligible for a return.
2. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photos of the damaged or defective product
- Clear photos of the packaging
- A short description of the issue
Please keep the product, original packaging, shipping label, and all packing materials until the case is reviewed.
After reviewing the issue, Figure Island may offer a replacement, refund, store credit, or another suitable solution depending on the case.
3. Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
The time it takes for the refund to appear in your account may depend on your payment provider, card issuer, or bank.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is caused by a confirmed supplier error, wrong item, defective item, or shipping-related issue approved by Figure Island.
Return shipping costs are non-refundable unless otherwise approved.
If a refund is approved, return shipping costs may be deducted from the refund where applicable.
We recommend using a trackable shipping service when returning items, especially for collectibles and high-value products.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
Opened collectible figures.
Used items.
Items damaged after delivery due to customer handling
Items without original packaging.
Items missing accessories, parts, or documentation
Final sale or clearance items, if clearly marked
Products with damage caused by misuse, improper storage, or modification
6. Pre-Orders
Pre-order cancellation and refund rules may depend on the product, supplier, release status, and order stage.
If a pre-order item is delayed, we will notify customers when possible.
Specific pre-order refund conditions may be shown on the product page or communicated before purchase.
7. Customs, Duties, and Import Fees
Customs duties, import taxes, VAT, tariffs, or other fees charged by your country are the responsibility of the customer.
These charges are not controlled by Figure Island and are not refundable by Figure Island.
7. Lost Shipments
If your shipment appears lost or significantly delayed, please contact us with your order number and tracking details.
We will review the case with the shipping carrier or supplier and provide a suitable update or resolution where possible.
8. Contact Us
If you have any questions about returns, refunds, damaged items, or defective products, please contact us:
Email: info@figureisland.com
Phone: +94766056857