Thank you for choosing Figure Island. This Shipping Policy explains how we process and deliver orders for action figures, collectibles, pre-order items, and related products.
1. Free Shipping
Figure Island offers free shipping for all customer orders.
There is no minimum order amount required to receive free shipping. Shipping costs are already included in the product price, so no additional shipping fee will be charged at checkout.
2. Shipment Processing Time
All orders are processed within 2–5 business days.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-volume periods, product launches, pre-order releases, or supplier delays, processing may take slightly longer. If there is a significant delay with your order, we will notify you by email.
3. Estimated Delivery Time
Estimated delivery time is usually 7–20 business days after dispatch.
Delivery times may vary depending on the destination country, customs processing, courier network delays, holidays, weather conditions, or other factors outside our control.
4. Shipping Carriers
Orders may be shipped using reliable international shipping and logistics providers, including but not limited to YunExpress, 4PX, AliExpress Standard Shipping, WANB Express, or other suitable courier partners depending on the destination and product type.
5. Tracking Information
Once your order has been shipped, you will receive a shipment confirmation email with tracking information when available.
Tracking numbers may take up to 24–48 hours to become active after dispatch.
6. Multiple Product Orders
If your order includes multiple products, we will try to combine the products into one shipment where possible.
In some cases, products may ship separately due to supplier location, stock availability, pre-order timing, product size, packaging requirements, or logistics restrictions.
7. Pre-Order Items
Pre-order products may have different release or dispatch timelines. If your order includes pre-order items, shipping may begin once the relevant products are available.
Estimated pre-order dates are provided for guidance only and may change due to supplier, manufacturer, or logistics delays.
8. Customs, Duties, and Import Taxes
Figure Island ships to customers internationally. Customs duties, import taxes, VAT, tariffs, or other fees may apply depending on your country’s regulations.
Any customs charges, import duties, taxes, or additional fees imposed by your country are the responsibility of the customer.
Figure Island is not responsible for delays caused by customs clearance, customs inspections, or local import procedures.
9. Damaged or Lost Shipments
Figure Island takes care to package products safely and securely.
If your order arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos of the damaged product
- Clear photos of the packaging
- A short description of the issue
Please keep the product, packaging materials, and shipping documents until the issue is reviewed.
If the issue is confirmed to be caused by supplier or logistics error, we will review the case and may offer a suitable solution such as replacement, refund, or another appropriate resolution.
10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Figure Island is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
11. Contact Us
If you have any questions about our shipping process, please contact us:
Email: info@figureisland.com
Phone: +94766056857