Last Updated: June 01, 2026
Thank you for shopping at Figure Island. We want you to be satisfied with your purchase. This Return and Refund Policy explains how returns, refunds, damaged items, and return shipping are handled.
1. Returns
You have 30 calendar days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused.
The item must be in the same condition that you received it.
The item must be in its original packaging.
You must provide a receipt or proof of purchase.
Items that are opened, used, damaged by the customer, or missing original packaging may not be eligible for a return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your return.
After inspection, we will notify you whether your refund has been approved or rejected.
If your return is approved, we will issue a refund to your original payment method.
The time it takes for the refund to appear in your account may depend on your payment provider, card issuer, or bank.
3. Return Shipping
Customers are responsible for paying their own return shipping costs.
Shipping costs are non-refundable.
If a refund is approved, the cost of return shipping may be deducted from your refund where applicable.
We recommend using a trackable shipping service when returning items, especially for collectibles and high-value products.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at:
Please include:
Your order number.
Clear photos of the product.
Clear photos of the packaging.
A short description of the issue.
We will review the issue and may offer a replacement, refund, or another suitable solution depending on the case.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
Opened collectible figures.
Used items.
Items damaged after delivery due to customer handling.
Items without original packaging.
Final sale or clearance items, if clearly marked.
6. Pre-Orders
Pre-order cancellation and refund rules may depend on the product, supplier, or release status.
If a pre-order item is delayed, we will notify customers when possible. Specific pre-order refund conditions may be shown on the product page or communicated before purchase.
8. Contact Us
If you have questions about returning an item, please contact us:
Email: info@figureisland.com
Phone: +94766056857